Redesigned core banking flows for a top-10 private bank in Uzbekistan — restructured onboarding, transfers, and navigation to match user mental models.
Davr Bank is one of the top-10 private banks in Uzbekistan. The mobile app had accumulated inconsistencies and friction over years of incremental updates — onboarding drop-off was high, and users struggled with transfers and navigation.
End-to-end UX redesign through UsabilityLab — research, information architecture restructuring, interaction design, and design system alignment. I led the redesign of onboarding, core transfer flows, and primary navigation.
Started with user research to map actual mental models against the existing navigation structure. Identified the key friction points in onboarding and transfers, then restructured the IA before touching visual design. The result was a cleaner, faster flow that matched how users actually think about banking tasks.
The full case study with research findings, IA maps, before/after screens, and outcome metrics is available on request.
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